Frequently Asked Questions

When and where can the flower box be picked up?

Pickup location will be at 400 Esna Park Drive, Unit 10L, Markham, ON. Pickup time will be on 7th and 8th May 2016, 10AM – 5PM. If you have any question, feel free to contact us.

Does Love Scent provide any delivery service?

We provide delivery service within City of Toronto, Markham, Richmond Hill and Mississauga. Delivery cost will be a flat rate of $10.

When is the latest to place the order if the flower box is to be received the next day?

Order should be placed prior to 2pm if the flower box is to be delivered /picked up by next day.

What occasion is this flower box best for?

Any time when you want to delight someone

Can the flower box be customized?

Yes, the flowers that are listed on the website can be mixed and matched. Other flowers may also be used if Love Scent is contacted prior to placing the order. Price may vary.

How long could the flower box last?

It can last around 7-10 days with decent care.

What is the best way to take care of a flower box?

Avoid direct sunlight and keep away from the places that are high in humidity. Flower Boxes do not require any floral nutrition. Yet, in order to maintain the freshness and softness of the flowers, add 20ml water towards the center of the floral foam. Avoid watering from the edges of the box to keep the box nice and dry.

Without any maintenance, the flowers will still fully bloom and become dry flowers after approximately one week.

What is the return/refund policy?

Unfortunately, the flower box is non-exchange or refundable.